Refund & Cancellation Policy
Last updated: 28 July 2026. This policy applies to professional expense auditing and related engagements booked with SmartDataLab. It does not cover goods retail or subscription software, which we do not sell.
Eligibility
Refunds relate to fees paid toward a scoped engagement under a signed letter of engagement or written estimate acceptance. Website estimate requests alone create no payment obligation.
Timeframe to request
Refund requests should be emailed to hello@smartdatalab.digital within 14 days of the event giving rise to the request (for example, cancellation confirmation or disputed invoice date).
Full refunds
A full refund of amounts paid is available if we cancel the engagement for reasons within our control before substantive fieldwork begins, or if we fail to commence work within the start window stated in the letter of engagement without a client-caused delay.
Partial refunds
If you cancel after fieldwork has started, we invoice for work completed to date at the agreed rates, including document intake, sampling already performed, and drafting time. Any unused deposit balance after those charges may be refunded.
Non-refundable items
- Scoping fees expressly marked non-refundable in the letter of engagement
- Third-party costs already incurred with your written approval (for example, certified translation of sample packets)
- Time already delivered and accepted in an interim progress note
Deposits
Deposits reserve a start week. If you cancel more than 10 business days before the start date, the deposit is refundable minus any scoping fee agreed in writing. Cancellations inside 10 business days forfeit the deposit unless we rebook the slot with another client, in which case we refund the unused portion.
Rescheduling
One reschedule with at least 5 business days’ notice is usually accommodated without charge. Later or repeated changes may incur a rescheduling fee reflecting planner and auditor downtime.
No-shows and access delays
If scheduled on-site days are missed without notice, or promised document packets remain unavailable for more than 15 business days after the agreed retrieval date, we may pause the engagement and invoice for idle reserved time as described in the letter of engagement.
Work already started
Once sampling or drafting has begun, fees reflect progress. We provide a short status summary with any cancellation invoice so you can see what was completed.
Refund method and processing time
Approved refunds are returned to the original payment method within 14 business days of approval. Bank transfers may take additional clearing time depending on your institution.
How to request
Email hello@smartdatalab.digital with your engagement reference, reason for the request, and payment receipt. You may also call +886229953363.
Exceptions
Mandatory consumer protections under Taiwanese law take precedence where they apply. Force majeure events may extend timelines without penalty to either party as set out in the letter of engagement.